Frequently asked questions

Returned items must be in the same condition as when you received them. As soon as the return item is received, its status is automatically checked for subsequent creation of the purchase order or refund of returned items. The customer has 15 days from receipt of his order to return an item. The customer can be reimbursed between…. and… working days from the date of receipt of its return to our warehouses. As soon as the condition of the returned items is checked and confirmed, the customer is notified. The payment will be made a priori using the same purchase method previously used.
We would like to provide this information on the product description panel, in order to be able to make your purchase. In addition, other contact channels are available to provide you with this information: all you need to do is get in touch with our customer service.
When confirming your order, we will tell you the available delivery methods, the cost and the estimated delivery date.
We offer the following payment methods: Visa, Mastercard, American Express and Paypal.
We have an e-commerce platform with several certificates attesting to best practices in information management and security. This operation is heavily focused on the use of payment cards. Our primary concern is establishing a shopping experience in a private and highly secure environment.